Shipping & Returns
Retail Customers
TOP TRENZ Inc, offers flat rate ground shipping ($5.99) to our retail customers for items shipped within the Continental USA. Customers will receive tracking information once their package has shipped. Most orders, if not a pre-ordered item, will ship within 1 business day out of our New York warehouse. Time in transit varies from 1-3 business days in transit on average, depending on your ship-to-address distance.
For retail orders shipped to Alaska, Hawaii, and Canada, we offer a flat rate ground shipping rate of $27.99. Shipments can take 6-10 business days on average to receive.
For retail orders shipped to Alaska, Hawaii, and Canada, we offer a flat rate ground shipping rate of $27.99. Shipments can take 6-10 business days on average to receive.
Wholesale Customers
TOP TRENZ Inc, offers flat rate ground shipping (5% of your total order amount) to our Wholesale customers for items shipped within the Continental USA. Customers will receive tracking information once their package has shipped. Most orders, if not a pre-ordered item, will ship within 1 business day out of our New York warehouse. Time in transit varies from 1-3 business days in transit on average depending on your ship-to-address distance.
For orders shipped to Alaska, Hawaii, and Canada, we offer a flat rate ground shipping rate of 10% of total order amount. Shipments can take 4-7 business days in transit on average to receive.
Wholesale business owners must supply us with a federal tax id # or resale id #. If you would like us to ship via NEXT DAY AIR OR SECOND DAY AIR delivery, please contact us directly at sales@toptrenz.com to let us know and we will tell you the extra cost it will be. If you want to find a store nearby to purchase, please contact us directly at sales@toptrenz.com and we will direct you to a store nearby.
For orders shipped to Alaska, Hawaii, and Canada, we offer a flat rate ground shipping rate of 10% of total order amount. Shipments can take 4-7 business days in transit on average to receive.
Wholesale business owners must supply us with a federal tax id # or resale id #. If you would like us to ship via NEXT DAY AIR OR SECOND DAY AIR delivery, please contact us directly at sales@toptrenz.com to let us know and we will tell you the extra cost it will be. If you want to find a store nearby to purchase, please contact us directly at sales@toptrenz.com and we will direct you to a store nearby.
How do I return an item?
We think you'll love Top Trenz Products. In fact, we're pretty sure once you get our products into your hands, you'll never want to shop anywhere else! However, if you find that it's not for you, we offer a no-questions-asked, 100% money-back guarantee on products purchased from toptrenz.com within 14 days of purchase. We just ask that you pay the return shipping and ship to the address below.
Returns to be made to:
Top Trenz, Inc.
Attn: BC RETURNS
85 Air Park Drive, Unit 2
Ronkonkoma, N.Y. 11779
Or if you prefer, we can email you a UPS return label and we will deduct $6.99 from your return. If you prefer this method, please email us your return request at sales@toptrenz.com and include your order number for reference. We will email you a return label within 24-48 hours. Thank you.